When: 3rd Tuesday of each month (September 2007-February 2008)
October 16, November 20, December 18, January 15, February 19
11am-Noon
Where: Your desk (webinar)
Cost: $100 per session PII members, $150 per session non-members
Download registration form | Register onlineSession 5: January 15, 2008 -Improving account profitability -Using Non-disclosure agreements to develop trust Customer Focused Solutions Support and training for day-to-day contact with your customers. This program is developed to help support your internal sales force …your voice for the company and the job at hand. The CSR needs ongoing support and training on issues that can impact customers, production, and Account Executives. This 6-part CSR webinar series will review and reflect the changing market. What They Will Learn Participants will learn about the importance of a customer-focused attitude, building rapport, approaches for successful negotiations and using positive language in securing customer satisfaction. About the Speaker: Sid Chadwick has devoted his entire career to sales management, marketing and business-to-business sales specializing in account development, sales promotion, and organizational development. Sid is President of Chadwick Consulting, Inc., in Lewisville, NC, which is a consulting practice that focuses on business research and business development for graphic arts clients.
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